FAQ
Most Popular Questions
You can book classes just Whatsapp us +91-75096-85515
You can book a session with one of our expert personal trainers by contacting them via Email or Whatsapp.
You need to be 16 to join The Gym Group. Anyone under the age of 18 must also complete an online induction before their PIN is activated.
Absolutely! Once you’ve joined up, member of the management team will be in touch to discuss access arrangements before you arrive for your first visit. You will also need to complete an induction.
Promo codes can be entered when you join online, just after you have selected your membership type, and before you enter your personal details.
Unfortunately, our monthly memberships are designed to get you up and running right away, so you can’t delay the start of your membership to a later date
Your first payment is taken right away. Subsequent payments are taken on the same date each month thereafter.
Unfortunately, we do not provide refunds for unused memberships. If you no longer wish to be a member of The Gym Group, you must cancel your membership before your billing date. Please note, all cancellation requests must be received BEFORE your billing date. With less than 4 days notice, payment may still be taken.
Whilst we hope that there won’t be anything to cause you to complain, we understand that occasionally there might be issues that need to be addressed. This is why we have a dedicated complaints email, as well as a complaints process that ensure that your complaint or concern is investigated and dealt with fairly and correctly. Depending on the nature of the complaint, it might be best to raise this directly with the management team on site so that they can discuss, fully understand and look to resolve any issues you might have. Alternatively.
Our teams actively clean the equipment daily as part of a rotating schedule, we also have teams of contract cleaners who will ensure the facilities are spick and span and carry out a deep clean every evening. We also have a cleaning station in every gym which contains anti-viral solution and blue roll. We also ask that members bring a sweat towel to reduce the amount of sweat landing on equipment. Should you have any concerns over the cleanliness of our equipment or facilities, please speak to a member of staff on site who will happily ensure that any issues are sorted.
